Website terms.

About this website

This website is operated by Pentcray Limited, a company registered in England and Wales under company number 13769683, with its company contact address at 5 Brayford Square, Brayford Square, London, England, E1 0SG. The website introduces Pentcray’s wholesale focus, household product categories and trade-support services. It is provided for general business information and trade enquiries.

Catalogue prices and order requests

The catalogue and basket provide an order-request service, not an automatic online sale. Product images, descriptions and signed-in prices are indicative and do not constitute an offer to sell. Availability, specifications, case quantities, VAT, final pricing, delivery options and payment terms are confirmed separately.

Submitting a basket does not take payment or create a binding order. A contract arises only when Pentcray confirms the order under the applicable written trade terms.

Trade account applications

Submitting an application may activate website catalogue access, but does not guarantee supply or create an entitlement to credit. Pentcray may request further information, suspend catalogue access and carry out appropriate business checks before confirming an order, account status or credit terms.

Approved customers may receive separate trade terms governing quotations, orders, payment, delivery, returns and liability. Those terms take priority for the relevant trade relationship.

Your responsibilities

• Provide accurate and authorised information.
• Do not misuse, disrupt or attempt to compromise the website.
• Do not submit unlawful, misleading, harmful or sensitive content.
• Do not copy or reuse Pentcray branding or site content without permission.

Website availability and information

We aim to keep the website useful and accurate, but it may be changed, suspended or unavailable. We do not promise that every page or piece of information will always be complete, current or error-free. Important buying details should be confirmed directly before commitment.

Intellectual property

The Pentcray name, logos, visual identity and original website content are protected by applicable intellectual-property rights. These terms do not transfer those rights to website visitors.

Contact and changes

Questions about these terms can be emailed to contact@pentcray.co.uk or sent through the contact form. We may update the terms as the website and business processes develop.