Last reviewed: 15 September 2026
Who this notice covers
Pentcray Limited (company number 13769683) acts as the controller of personal information submitted through this website. Its contact address is 5 Brayford Square, Brayford Square, London, England, E1 0SG. This notice covers general enquiries, trade account applications, signed-in trade catalogue access, order requests and career-interest registrations.
Information we collect
Depending on the form you use, we may collect your name, business contact details, organisation details, delivery region, areas of product interest, account requirements and the information you choose to include in a message. For signed-in trade access, the hosting service also supplies an account identifier and email so catalogue access and order requests can be connected to you.
Please do not submit payment-card information, bank credentials, identity documents, national insurance numbers, health information or other sensitive data through these forms.
How we use it
- To respond to and manage an enquiry.
- To assess and administer a requested trade account.
- To provide account-only catalogue pricing and save order requests.
- To consider interest in current or future opportunities.
- To protect the website and prevent misuse or spam.
- To send optional trade updates only where you have asked for them.
These activities may be necessary to take steps at your request, support our legitimate business interests or meet a legal obligation. Optional marketing is kept separate and can be stopped at any time.
Sharing and storage
Information may be handled by authorised Pentcray personnel and service providers that host or protect the website. We do not sell form-submission data. Website submissions are made available through a protected staff inbox. Information is kept only for as long as it is reasonably needed for the purpose collected, to manage a relationship or to meet legal requirements.
Cookies and operational data
This version of the website does not use non-essential advertising or analytics cookies. It records limited, cookieless, pseudonymous interaction events—such as a call-to-action click or completed form—to understand whether key website journeys work and to limit misuse. These events do not include the information typed into a form. A short-lived, rotating technical identifier may be derived from connection data for abuse prevention and rate limiting. The hosting service may also process limited technical logs needed to deliver and secure the site.
Your choices and rights
Depending on the circumstances, you may ask to access, correct, erase or restrict the use of your information, object to certain processing or ask for portable information. You may also withdraw an optional marketing choice at any time.
Email contact@pentcray.co.uk or use the contact form and choose “General enquiry” to make a privacy request. You can also write to Pentcray Limited at the company contact address above. You have the right to complain to the UK Information Commissioner’s Office.
Changes to this notice
We may update this notice as the website and Pentcray’s processes develop. The review date above will change when a material update is published.